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Managed Remote
Site Technical Support
Services
 The staff at
INA - Information Network Associates
Corp.
has a diverse range of skills and experience to meet your support needs. We
are able to offer Customer Support Solutions that are tailored to your
unique business needs. Whether your business requires 24x7, after hours,
or just routine technical support, we can create a flexible contract
schedule that is inline with your business model.
Information Network
Associates can also serve as a
dispatch service for all your technical support personnel
according to your escalation procedures. We will even
design or develop a new help desk support operation for
your organization to implement.
Remote Site Technical Support services include:
- 24x7, 8x5, or after hours Help Desk
- 1st level support for desktop and network support issues
- Various means to request service, i.e. telephone,
voicemail, text pager, email
- Online trouble ticket submission and tracking
- Remote control administration diagnostics and resolution
- Dispatch and Escalation procedures
How may we help you?
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