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Managed Remote Site Technical Support Services

The staff at INA - Information Network Associates Corp. has a diverse range of skills and experience to meet your support needs. We are able to offer Customer Support  Solutions that are tailored to your unique business needs. Whether your business requires 24x7, after hours, or
just routine technical support, we can create a flexible contract schedule that is inline with your business model. Information Network Associates can also serve as a dispatch service for all your technical support personnel according to your escalation procedures.  We will even design or develop a new help desk support operation for your organization to implement.

Remote Site Technical Support services include:

  • 24x7, 8x5, or after hours Help Desk
  • 1st level support for desktop and network support issues
  • Various means to request service, i.e. telephone, voicemail, text pager, email
  • Online trouble ticket submission and tracking
  • Remote control administration diagnostics and resolution
  • Dispatch and Escalation procedures

How may we help you?

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